10/14/17 Difficulty Processing Order
If you have experienced difficulty in processing your order, we apologize. At this time, we are diligently working with PayPal to correct the issues, and hope to have it resolved in the coming days. Please note that some customers have reported that by changing the internet browser to Microsoft Edge, they have been able to successfully complete their order.
If this does not prove to be a solution for you, and you would like to place an order, please send a detailed email to Jen@fhfgear.com and include a list of the items you wish to order, including the color and size if applicable. We will do our best to accommodate you by processing your order through direct email invoicing.
Again, we apologize for the inconvenience. We look forward to sharing our newly built website with you in November.
The FHF Gear Team, Paul and Jen
Because I still work at a 40-50 hour a week day job on top of tending to my family and making and selling gear, email is the best way to contact me. If you’d like to talk in person please leave a phone number and the best time to call.
For general customer service questions, returns, exchanges, and shipping/receiving questions please contact Jen@fhfgear.com
Please see the latest blog post for 2017 quarter one production schedule and to see what’s available now.
Warranty & Returns
FHF Gear products are made in the USA with high quality, US sourced material. If any product should fail due to a material flaw or workmanship I will repair or replace it as necessary free of charge. Please email us if you have any problems with your gear so I can get it taken care of. FHF Gear’s philosophy is that I will treat you how I would like to be treated. If you have an issue, I will do everything I can to make it right.
We don’t take back orders until we have a confirmed shipping date of products.
Stock updates and new products
Stay up to date on what products are in stock and what’s new at FHF by signing up for email updates. I will never sell my list and rarely even send emails unless I feel it’s important. Rest assured you will not have sales emails filling up your inbox every day.
I also make announcements on Facebook and will attempt to keep the blog section of the site updated with news.
The latest Blog Post does outline the first quarter production schedule of 2017.